Privacy Policy

Last updated: December 2025

jcraft Studio ("we", "us", or "our") operates websites, applications, and services including CMSExport and other tools. This Privacy Policy explains how we collect, use, and protect your information.

By using our Services, you agree to the collection and use of information as described in this policy.

Services Covered

This Privacy Policy applies to all jcraft Studio products and services, including:

  • jcraft.io — Our main website
  • CMSExport — CMS content export tool (cmsexport.com)
  • Any other tools or services operated under jcraft Studio

Information We Collect

Information You Provide

  • Account information: Email address, name, and password when you create an account
  • Profile information: Any additional details you choose to add to your profile
  • Payment information: Billing details processed through our payment providers (we do not store full credit card numbers)
  • Content you submit: Data you input into our tools, files you upload, and content you create
  • Communications: Messages you send us through email, support requests, or feedback forms

Information Collected Automatically

  • Usage data: Pages visited, features used, actions taken within our Services
  • Device information: Browser type, operating system, device type
  • Log data: IP address, access times, referring URLs
  • Cookies and similar technologies: See "Cookies" section below

Product-Specific Data

CMSExport:

  • CMS credentials (used only during export session, not stored permanently)
  • Exported content structure and metadata

How We Use Your Information

We use collected information to:

  • Provide Services: Operate, maintain, and improve our tools
  • Personalize experience: Remember your preferences and settings
  • Process transactions: Handle payments and send related communications
  • Communicate: Send service updates, security alerts, and support messages
  • Analyze and improve: Understand usage patterns to enhance our Services
  • Ensure security: Detect, prevent, and address technical issues or abuse
  • Legal compliance: Meet our legal obligations

We do not:

  • Sell your personal information to third parties
  • Use your data to train AI models (unless you explicitly opt in to such programs)
  • Share your data with advertisers

Data Sharing

We may share your information only in these circumstances:

Service Providers

We work with third-party providers who help us operate our Services:

  • Payment processing: Stripe, Lemon Squeezy, or similar providers
  • Hosting: Cloud infrastructure providers
  • Analytics: Privacy-focused analytics tools
  • Email: Transactional email services

These providers only access data necessary to perform their functions and are bound by confidentiality obligations.

Legal Requirements

We may disclose information if required by law or if we believe disclosure is necessary to:

  • Comply with legal process
  • Protect our rights or property
  • Prevent fraud or security issues
  • Protect the safety of users or the public

Business Transfers

If jcraft Studio is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Data Retention

We retain your information for as long as:

  • Your account is active
  • Needed to provide you Services
  • Required for legitimate business purposes
  • Necessary to comply with legal obligations

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

Data Security

We implement appropriate security measures to protect your information:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of sensitive data at rest
  • Regular security assessments
  • Access controls limiting who can access your data

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Cookies

We use cookies and similar technologies to:

  • Keep you signed in
  • Remember your preferences
  • Understand how you use our Services
  • Improve performance

Types of Cookies We Use

Type Purpose
Essential Required for basic functionality (authentication, security)
Functional Remember your preferences and settings
Analytics Help us understand usage patterns (privacy-focused, no personal tracking)

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect functionality.

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request your data in a portable format
  • Objection: Object to certain processing of your data
  • Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, contact us at hello@jcraft.io. We will respond within 30 days.

International Data Transfers

Our Services are operated from Hong Kong. If you access our Services from outside Hong Kong, your information may be transferred to and processed in Hong Kong or other jurisdictions where our service providers operate.

We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.

Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on this page
  • Updating the "Last updated" date
  • Sending notice through our Services or via email for significant changes